Etisalat has been the telecommunications service provider in the United Arab Emirates since 1976 and has footprints in 18 countries traversing the Middle East, Asia and Africa. Etisalat Nigeria desires to urgently fill the following vacant positions in the Technical Division. Applications from interested and suitably qualified candidates are welcome:
POSITION:
Front Line Monitoring Shift Leader (Senior Engineer , NOC Operations) Reports to: Head, NOC Operations
WORK BASE AREA: Abuja
Roles & Responsibilities
· Fault Management reporting in the network
· Ensure escalation management and technical support
· Ensure escalations are being done in a timely manner and respective members are informed.
· Ensures 24×7 Monitoring and reporting is available for all technologies as needed
· Liaises with the Customer Care Team as regards Network outages
· Liaises with other service providers regarding network outages (Lease lines and interconnect issues)
· Follow up with all the concern team members / Vendors for tracking and resolution of faults
· Provide reports for service outages and recommends follow up actions
· Reviews TT reports against SLA and recommends follow up actions
· Provide Major service outage investigations and follow up for resolution.
· Co ordination and control of all the Trouble Tickets raised in the network.
. Follow up for closure of trouble tickets within agreed MTTR.
· Prepare reports on Network Outages and follow up for RCA
. Work in 24X7 Shift Basis
Job Requirements:
· First degree or equivalent in Electrical Engineering, Electronic/Telecommunication Engineering or relevant discipline
Minimum of 3 years experience in Telecom NOC and NMC operations
Post graduate education an advantage
In addition, interested candidates must:
· Have completed NYSC or possess exemption certificate.
· Be highly focused and success driven.
· Exceptional ability to think and plan proactively
· Possess good interpersonal/people skills.
Method of Application
Qualified/interested candidates should forward updated / detailed resume to techrecruitment@etisalat.com.ng |
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