Airtel Nigeria Vacancy : Manager, Media Operations & Customer Experience

AIRTEL NIGERIA is one of the major Telecom Service Providers in Nigeria & We are recruiting for the position of a Manager, Media Operations & Customer Experience  Job Code: 5056 Reporting To: Head, Brand & Communication Location: West Region, Nigeria   Job Purpose To achieve business goals and brand saliency by devising strategies for the specific region, in line with the overall brand strategy and subsequently plan and implement the same at the regional level.   Principal Accountabilities   - Regional Promotions and activities Design regional and zonal promotions and campaigns with an objective of improving brand adoption and  top of mind awareness amongst  target audience. Project-manage all promotions and campaigns ensuring adherence to guideline, deadlines and set   KPIs'. Develop reports on all promotions and campaigns reporting ROI and KPIs. Identify sponsorship opportunities and develop ROI for same. - Branding  Identify and evaluate branding opportunities across various channels within the region. Conduct audit of the various channels to ensure all Branding is as specified. - Visibility   Ensure Top Of Mind Awareness (TOMA) target is achieved within given timelines. Ensure visibility across all channels in the region. Develop innovative ways of ensuring the brand is visible. Calculate ROI for all visibility projects. Conduct periodic audit to ensure that outdoor material are up to date and meet specified standards  - Product Launch  Design launch plan for all new products at the regional level, ensuring speed and reach. Provide support for Sales team with regards to taking new products to market with the desired impact using innovative means. - Communication  Ensure that all communication for the region is simple and easily understood by all target audience Ensure communication is done in relevant local languages to ensure  reaching wider target audience. Identify and leveraging suitable sponsorhip opportunities to help  project brand visibility/generate ROI - Sponsorship  Ensure Co branding partnerships are well leveraged in the regions - Regional Promotions and activities Design regional and zonal promotions and campaigns with an  objective of improving brand adoption and  top of mind awareness amongst  target audience. Project-manage all promotions and campaigns ensuring adherence to guideline, deadlines and set   KPIs'. Develop reports on all promotions and campaigns reporting ROI and KPIs. Identify sponsorship opportunities and develop ROI for same.   Educational Qualifications A recognized university degree, an MBA will be an added advantage Relevant Experience  At least 5-7 years working experience Trade Marketing/ Brand  Management experience Ability to identify the most cost effective  means of reaching base within allocated region Capacity to ensure adoption of brand and improve top of market awareness   Personal Characteristics & Behaviours Achieving Business Success Delighting the customers Displaying Entrepreneurial Spirit Application Closing Date 17th May, 2012 How To Apply Interested candidates should: Click here to apply online